NDIS support at home and in the community across Brisbane

Opal Home Care Services Make an enquiry
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Support at home, from people you choose

We help NDIS participants across Brisbane with personal care, household tasks, transport, supported living and getting out into the community. Based in Sunnybank Hills, and here for the long run.

Make an enquiry Call 0486 283 996
  • Registered NDIS provider
  • Agency, plan and self managed
  • Meet your worker before you start
  • We speak Urdu, Hindi, Dari, Hazaragi and Persian
A support worker and a man with Down syndrome chop vegetables together for lunch in a bright kitchen

Help at home

Everyday support in your own home, on your schedule.

Home and living

Support to live in a shared home, or to find and keep a place of your own.

Out in the community

Getting out, seeing people and doing the things you enjoy.

An older woman and her support worker laugh as they repot herbs together on a timber verandah

Good support feels ordinary. The same familiar person, at the time you expect, doing things the way you like them done.

Opal Home Care Services is a local provider based in Sunnybank Hills, supporting people in their own homes and out in the community across Brisbane. We are deliberately small enough to know the people we support by name, and to answer the phone when you call.

We start every new relationship with a conversation, not a package. What does a good day look like for you? What has gone wrong with support before? Who would you like to come through the door? Your answers decide how we work with you.

More about Opal

How getting started works

You do not need to know which service you need before you call. We will work it out together, and there is no obligation at any step.

  1. Call or send an enquiry

    Tell us who the support is for and what is happening. We call back to listen and answer your questions.

  2. Meet at home

    We visit you in person, or meet by video if you prefer. This meeting is to understand you, not to sell to you.

  3. Tell us who you want

    Gender, age, language, interests, personality, and anything that is a no. We use it to find the right worker.

  4. Meet your worker

    A meet and greet before anything is signed. No obligation, and you can ask to meet someone else.

  5. Start, and keep checking in

    Once you are happy, we agree a plan and start. We ask how it is going, with your worker out of the room.

Read about our approach

Why people choose Opal

Most people come to us after support that did not work: workers who changed every week, calls that went unanswered, or a provider who said yes to everything and delivered half of it. These are the things we do differently.

You choose who supports you
Tell us what matters: gender, age, language, interests, personality, and anything that is a no. We match on it, and you meet your worker before support begins.
The same faces, week after week
We keep a small, steady team around each person, and we tell you in advance if someone new is coming.
Feedback, with the worker out of the room
After the first visits we ask how it is going without your worker present, so you can be honest. If it is not the right match, we find another.
Local to Brisbane
We are based in Sunnybank Hills. Your workers know the area, the shops and the appointments you go to.
Support in your language
Our team speaks Urdu, Hindi, Dari, Hazaragi and Persian as well as English, so you can talk about your support in the language you are most comfortable in.
Straight answers
If we cannot cover the times you need, or another service would suit you better, we will say so.

Care that is built around the person, not the roster

Every plan we write starts with the person's own goals and routines. We review it with you as life changes, not just when the NDIS asks.

  • Dignity

    Support is done with you, at your pace, in the way you choose. Privacy is respected in every task.

  • Choice

    You decide who supports you, when, and how. You can change your mind, and we will not take it personally.

  • Consistency

    Familiar people, reliable times, and a plan everyone works from, so you never have to explain yourself twice.

  • Independence

    Wherever you want it, we help you do more for yourself, not less.

Everyday life, with a hand where it is needed

Cooking lunch. Folding the washing. Getting to the shops. Coffee in the park. Most of what we do looks like ordinary life, because that is the point.

A young man and his support worker walk through a leafy park with takeaway coffees
A woman who uses a wheelchair folds laundry with her support worker
A support worker helps an older man out of a car at the shops
A young woman learns to cook eggs with her support worker beside her

Plain English guides to the NDIS

All articles

Start with a conversation

Send us a few details and we will call you back. Prefer to talk now? Call us on 0486 283 996.

What happens next

  1. We call you back to listen and answer your questions.
  2. If it sounds like a fit, we arrange to meet at home, or by video if you prefer.
  3. Nothing starts until you have met your worker and are happy.

Support coordinators can also use our referral page.

Who is the support for?
What help are you interested in? Choose any that apply
Or call 0486 283 996